Focused on solving problems for small and medium sized businesses who are frustrated that their communication systems are letting them down, worried about security and concerned with rising technology cost. Helping businesses communicate in real-time with customers and staff - anytime, anywhere.
Three VoIP Applications for Your Business - Part I
There has to be an easier way. Are you struggling with day to day operations and know there has to be something that can make simple task easier?
This series will provide information on solutions to automate routine day to day tasks.
1. Staff Management
Time Clock - Toss the manual time clock and have your employees punch in digitally on an IP Phone, record lunch and breaks. Their hours can be viewed on the phone or emailed to them. Their manager and payroll can also view hours. Hours worked can be exported into excel, csv or Quickbooks format.
Scheduling - How do your employees ask for time off or get their schedule? Automate vacation requests and approvals with a VoIP System and IP Phone.
2. Task Management
Do you have a high turn-over rate and continually train new employees? Automate routine task by setting alerts to display on your IP Phone.
Escalation alerts to management can be configured when employees do not acknowledge or complete task.
3. Reminders / Notifications
How do you notify employees of office closures or delayed openings? Automate pre-recorded calls with a Voice over IP System.
It is time consuming and expensive to have full time staff making appointment reminder calls to clients or patients.
Summary
Hopefully this blog gave you some ideas on how Voice over IP Applications can assist in enabling your business to be successful through technology.
Business Automation uses technology to perform business functions without manual intervention. Automating any part of your day to day routine will save you time, money and frustration. Unified Communications and Voice over IP Applications allow Legal Offices to automate daily business functions from the front desk to appointment reminders to after-hours answering service and more.
Legal VoIP Applications
Client Billing – client matter entry and phone call validations
Firm Productivity – call coverage for status visual on employees
Safety and Security – one-touch buttons for alerts, 911 notifications and recordings
How would I know if Business Automation can help my business?
Would interacting with applications on your Cisco IP phone in a way you already do on your cell phone and PC make using the phones more familiar to you? (IPsmartSuite Dashboards give the same icon-oriented look and feel as many of the hottest cell and Smartphone technology out today.)
Would tracking and/or billing a client for calls to discuss their case or with subject matter experts at the touch of an icon on their Cisco IP be important to you to ensure proper billing and maximize revenue potential? (IPsmartSuite provides simple to use client matter codes on the Cisco IP Phone. Track and manage your billing activities per client, including office meetings, phone conversations, document preparation, 3rd party expert billing and other legal services.)
Would recording phone calls at the touch of an icon on your Cisco IP Phone be important to you? (Record conversations for transcription, training, legal purposes, safety or just to capture critical information. Calls can be recorded all the time or on-demand, capturing the conversation from the beginning even when initiated in mid-conversation.- 2 Channels included. Additional hardware required for 10/25/50 Channels.)
Would automating your client appointment reminder process streamline your law firm and save valuable time and money? (Do away with the manual process of calling clients to remind them of theirlegal appointment. IPsmartSuite includes a Calendar application to set-up appointments and generate automatic reminder calls to client home/cell numbers by specific dates and times.)
Would the ability to send priority messages and notification (Zone Paging) to your staff at either their desk phone or wireless IP Phone help make employees more productive? (Inform your staff about ongoing emergency situations, waiting clients, deliveries, task deadlines or even free donuts in the kitchen. Simple to use and integrated audio, text, pre-recorded audio/text and text-to-speech paging to the Cisco IP Phone makes intra-office communication simple and keeps all employees informed. Keep your staff informed throughout the day with messaging. Personalized messages can be sent to an individual or a group, and can be real-time or scheduled.)
Would automating the manual/call-tree process for delivering mass messaging to your client list enhance attorney/client communications? (The integrated dial-out option provides the capability to automatically call-out to a list of phone numbers with pertinent information. Use this to announce inclement weather closures, lecture events or even holiday wishes.)
Would you like to create vibrant audio/visual advertisements on the Cisco IP Phone to deliver information to client? (Notify clients of new office procedures, provide identity protection tips, and promote new services or feature lawyer profiles. The iAlbum feature in the Lobby dashboard allows you to create a scrolling advertisement from the Cisco IP phone.)
When 911 is dialed or in the event of a physical emergency or threat does your law firm have a way to quickly notify all employees of this event and the actions they should take? (Be informed about emergencies as soon as they happen by receiving alerts at your desk phone as soon as an emergency call is placed from any Cisco phone to an emergency number. i.e. 911 in US, 999 in UK, 112 in EU and 000 in AUS.)
Summary
The cost isn't prohibitive, but ensure you work with your trusted Unified Communications Advisor during production selection. They will be able to convert your business objectives and existing system short-falls into your ideal technology solution.
Aaron Magruder (816) 566-0017 NonStop Networks, LLC Kansas City Cisco Select Partner Network, Security and Unified Communications Solutions
Healthcare Business Automation uses technology to perform business functions without manual intervention. Automating any part of your day to day routine will save you time, money and frustration.
Unified Communications and Voice over IP Applications allow Healthcare to automate daily business functions from the front desk to appointment reminders to after-hours answering service and more.
Physician VoIP Applications
Patient Experience - automated sign-in, patient status alerts, automated messaging on waiting room phones
Patient Management - dial-out for appointment reminders, matter code validation, video notes to patients
Clinic Productivity – visual video collaboration between doctors, call recording, message alerting
911 Notifications for Emergency Situations
Automated Dial Out capabilities for client reminders (appointment, payment, collection, office closings). Don't spend hours of your day manually calling clients.
How would I know if Business Automation can help my business?
Would interacting with applications on your CiscoIP phone in a way you already do on your cellphone and PC make using the phones more familiar to you? (IPsmartSuite Dashboards give the same icon-oriented look and feel as many of the hottest cell and Smartphone technology out today.)
Would automating your patient appointment reminder process streamline your clinic and save valuable time and money? (Do away with the manual process of calling patients to remind them of their Doctor appointment. IPsmartSuite includes a Calendar application to set-up appointments and generate automatic reminder calls to patient home/cell numbers by specific dates and times.)
Would being notified when a new patient checks into the clinic when the front desk is unattended assist in streamlining your clinic processes? (The Lobby phone dashboard acts as a kiosk for patient check-in and alerts doctors and staff of arrival with corresponding patient information on their CiscoIP Phone LCD.)
Would being able to view when new patients have arrived (early, late) through your CiscoIP phone speed the patient viewing process? (i.e. Patient visit ends early, from the examination room the Doctor views a new patient has arrived early and can now see them. Ability to see additional walk ins leading to maximizing revenue potential.)
Would recording phone calls at the touch of an icon on your CiscoIP Phone be important to you? (Record conversations for transcription, training, legal purposes, safety or just to capture critical information. Calls can be recorded all the time or on-demand, capturing the conversation from the beginning even when initiated in mid-conversation.- 2 Channels included. Additional hardware required for 10/25/50 Channels.)
Would sending priority messages and notification (Zone Paging) to your staffs CiscoIP Phones help make employees more productive and streamline intra-clinic communication? (Inform your staff about ongoing emergency situations, waiting patients, deliveries, task deadlines or even free donuts in the kitchen. Simple to use and integrated audio, text, pre-recorded audio/text and text-to-speech paging to the CiscoIP Phone makes intra-clinic communication simple and keeps all employees informed. Keep your staff informed throughout the day with messaging. Personalized messages can be sent to an individual or a group, and can be real-time or scheduled.)
Would tracking and/or billing a patient for calls with subject matter experts at the touch of an icon on their CiscoIP be important to you to ensure proper billing and maximize revenue otential? (IPsmartSuite provides simple to use patient matter codes to prove billing of calls about patients to subject matter experts for insurance company billing purposes. Track and manage your billing ctivities per patient, including office visits, tests, immunizations, medications and other procedures.)
When 911 is dialed or in the event of a physical emergency or threat does your clinic have a wayto quickly notify all employees of this event and the actions they should take? (Be informed about emergencies as soon as they happen by receiving alerts at your desk phone as soon as an emergency call is placed from any Cisco phone to an emergency number. i.e. 911 in US, 999 in UK, 112 in EU and 000 in AUS.)
Would automating the manual/call-tree process for delivering mass messaging to your patient list enhance clinic/patient communications? (The integrated dial-out option provides the capability to automatically call-out to a list of phone numbers with pertinent information. Use this to announce inclement weather closures, special fundraising or lecture events, holiday wishes or medical alerts.)
Would you like to create vibrant audio/visual advertisements on the CiscoIP Phone to deliver information to patients? (Notify patients of new medical alerts, provide safety tips, promote new procedures or feature doctor profiles. The iAlbum feature in the Lobby dashboard allows you to create a scrolling advertisement from the CiscoIP phone.)
Summary
The cost isn't prohibitive, but ensure you work with your trusted Unified Communications Advisor during production selection. They will be able to convert your business objectives and existing system short-falls into your ideal technology solution.
Every business has at least one of the following general objectives.
Increased Productivity
Be more Efficient
Decrease Cost
Increase Revenue.
Voice over IP applications have endless capabilities to do just that, all from your phone and without turning on your computer!
Common VoIP Applications
Automated Dial out capabilities for client reminders (appointment, payment, collection, office closings). Don't spend hours of your day manually calling clients.
Album - Provide revenue generating advertisement, show case your products, training, employee roster, etc
Client Billing - Ensure every second of your phone calls are tracked and billed to the correct client. On average, 30 minutes of your day is not billed. That's 120 hours a year! What is your hourly bill rate?
Call Recording - Record important phone calls even after you hang up the phone, book mark and comment different parts of each conversation
Safety Alerts - Alert office of emergency
RSS Feeds and Weather
Clock In / Clock Out
Physician
Automate patient checking by turning the IP Phone into a kiosk
Call Recording for Dictation and e-mail wav file to transcription office
Legal
Client Billing - Client matter entry and phone call validations.
Firm-Client Interaction - Appointment and billing reminders from the firm to the client using the dial-out application.
Firm Productivity - Call coverage for status visual on employees.
Retail
Task Management - List daily task for employees at set times, check off when completed. Escalate to manager when task is not completed.
Employee Recognition Send employees alerts to recognize outstanding performance.
General Office and Manufacturing
Encompasses the majority of the applications listed above.
Summary
"IPsmartSuite is a ‘business-intelligent’ communications solution for the challenges facing small business. It is an out-of-the box, easy to deploy and manage solution aimed at small companies who do not have an IT staff. IPsmartSuite streamlines everyday business processes used by small companies. IPsmartSuite uses the IP Phone to manage daily functions such as staffing, task management, payroll controls, billing, appointment reminders – even emergency response."
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NonStop Networks, LLC is focused on solving problems for small and medium sized businesses who are frustrated that their communication systems are letting them down, worried about security and concerned with rising technology cost. We provides customizable, quality, cost-effective solutions that allow you to communicate anytime, anywhere.
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